Visiting or participating on this site does not replace professional counseling. Using information on this site is strictly at your own risk and no professional services are being rendered.

Please check with your therapist to confirm their individual policies. Unless they have told you otherwise, the below policies apply for all appointments booked through The Feelosophy

BOOKING POLICY:

Appointments can be booked online, by email or by phone, and can be booked directly through your therapists. For appointments booked under 24 hours in advance you must go through the therapist you are booking with directly as we can’t guarantee availability within 24 hours.

CANCELLATION POLICY:

We require at least 24 hours notice for cancellations unless otherwise stated by your therapist. Cancellations within 24 hours of your appointment, will incur the full fee of the appointment.

If you decline to show up for two consecutive appointments without notice, a non-refundable 50% deposit will be required to book future appointments.

You are not able to cancel your appointment using our online booking system. If you need to cancel please email your therapist directly.

EMAIL USE:

We regularly check and respond to our emails within 48 hours, unless otherwise stated due to vacation or time away. We do not provide therapy or counselling via email, or any other messaging platforms (i.e Facebook, Instagram, LinkedIn). If you would like to talk more, please book an initial consultation or session with your therapist of choice.

MEDICAL CONCERNS:

If you are dealing with any medical issues please consult with your doctor before accessing services. We are not doctors and so cannot provide medical advice or diagnoses. Psychotherapists are not trained to prescribe any medication.

INSURANCE:

At this time we do not do direct billing. It is your responsibility to communicate with your insurance provider what coverage is available. We fall under the Psychotherapy designation of coverage. We provide our CRPO number, and contact information on our receipts to make the process of filing a claim easier for you. Please check with your plan holder or speak to your HR for further clarification.

Social media policy

Social Media is a fantastic tool that helps people get informed and engaged. Please read it to understand how we conduct ourselves on the Internet as mental health professionals and how you can expect us to respond to various interactions that may occur between us on the Internet.

FRIENDING

We do not accept friend or contact requests from current or former clients on any social networking site (Facebook, Instagram, LinkedIn, etc), on our personal accounts. We do not interact with clients on social networking sites such as Twitter, Facebook, Instagram, LinkedIn. If you need to contact us between sessions, the best way to do so is by email.

FOLLOWING

You are welcome to use your own discretion in choosing whether to follow our therapy account @the.feelosophy. Please note that we will not follow you back. We mainly follow other health professionals and local businesses on social media and we do not follow current or former clients. Viewing your online activities without your consent and without our explicit arrangement towards a specific purpose could potentially have a negative influence on our working relationship. If there are things from your online life that you wish to share, please bring them into sessions where we can view and explore them together, during the therapy hour.

INTERACTING

Please contact us by email if you have any questions or would like to book in for a session. We do not respond to messages we receive via any social media platform.